Careers with FranklinCovey

Our office in the UK is expanding! We are looking for engaged, talented individuals to support our sales activities in the UK, Ireland, plus Germany, Switzerland and Austria.

If you would like to join an organisation that:

• Is making a difference to individuals, teams and organisations around the globe

• Treats employees as true partners

• Strives to be models of the principles and practices we teach… and much more

…then we look forward to hearing from you!

Reports to:  Managing Director/Heads of Sales
Location: Hybrid in Banbury
Hours: Monday – Friday, 9-5pm

Job Summary
The primary role of the Sales Assistant is to provide operational and administrative support for the Managing Director/Head of Sales – UK and Ireland (UKI), and Head of Sales – Germany, Switzerland & Austria (GSA), and a team of Client Partners.  This position will assist assigned team members using SalesForce.com to provide revenue forecasting reports.

Additional administrative duties include organising team data and calendar coordination for Managing Director/Heads of Sales. This is a hybrid working based position. The ideal candidate will display a high level of collaboration, communication, efficiency and attention to detail. Through training, this individual will acquire expertise on FranklinCovey offerings including tools, work sessions, and training components for our solutions.

Essential Job Functions

• Maintain team data and resources
• Create reports to help Client Partners and Managing Director/Heads of Sales track revenue and progress toward goals
• Utilise PowerPoint to support presentation needs for Heads of Sales
• Excel proficiency for analysing data, tracking spreadsheets and Excel for team marketing and tracking purposes
• Work closely with the sales, marketing, and operations team to ensure project success
• Communicate with the team, providing timely and accurate information
• Help Head of Sales UKI & GSA manage appointment requests and assist in weekly, monthly, and quarterly planning
• Act as the point person for team meeting logistics. Be the main contact for travel and hotel accommodation
• Help to challenge priorities to ensure optimal results for the team
• Assist with ad-hoc administrative assistance to the Managing Director/Heads of Sales and complete special projects as assigned
• Attend weekly sales meetings for UKI team and distribute information accordingly

Requirements 

This position requires a minimum of 2+ years of administrative/sales support experience.  Work experience must demonstrate organisation and customer service/sales skills preferably working with corporate clients in a B2B environment.  Organisation skills with high attention to detail and proficiency with Microsoft Office products are required.  Experience with Salesforce.com is preferred.  Exceptional interpersonal and verbal communication skills are required.  We are looking for motivated team players with strong work ethic and the ability to work in an ever-changing environment.  Strongly prefer knowledge of FranklinCovey programs and content. Able to react and think quickly to Q1 activities.

Apply using the button below to send us your CV and a note on why you are applying.

Reports to:  Head of Marketing, UKI & DACH
Location: Banbury (Hybrid)

The role for us
At the heart of our lead generation process are our live webinars and in-person events. This role’s core responsibility is to maintain and support evolving our event process as our primary lead generation tool. You will focus on the tactical execution and operations of this lead management processes, the marketing databases we build to feed the events and the email automation solutions to deliver our campaign messaging, including tracking their performance to plan, report, and conduct analyses to help evolve them over time.

As we expand and evolve the outbound process, and grow more inbound, this role will naturally encompass supporting the operational growth mechanisms needed for success, such as email automations, marketing campaigns and data segmentation.

Supporting the event play, and reporting into this role, are a team of Internal Business Partners whose primary purposes are two-fold: to leverage the lead generation process with their sales partners and to add value to the marketing event play itself. In addition, on the technical marketing team are a data assistant and two marketing assistants, one concentrating on Marketo and the other content creation – the data and Marketo specialist will also report into this role.

Detail will be your thing. Your tool kit will include Salesforce, Marketo, Asana, Cognism, Zoom and Teams, plus the usual Microsoft suite. Powerpoint or Keynote for presentations for data and process maps, Excel for finding stories in data. Google Data Studio and Analytics for website stats. WordPress for our website. And then whatever you bring that will optimise and enhance. If you don’t know them all, that’s fine, but having a passion for lifting the lid and being curious about them is crucial.

What does success look like?
Initially, getting to know our team, methods, tactics, processes and technology (particularly Marketo) to maintain the current marketing play around our events. You’ll operationalise these processes with your team. Then we’d move to wider, deeper campaign structure creation, reporting, analysis and optimisation with technology. By then, you’ll be on your way to determining your own next steps to help us achieve the departmental and company mission.

Important for this role
These are the core areas we feel this role needs to be a success. But are by no means the only ones. This role will develop with the individual, and as the team and business .

• The Marketing Operations Manager will be responsible for the management of day-to-day campaign activities, data acquisition, reporting from lead generation to campaign tracking and process flow of our marketing activity.
• You are a process guru with experience developing and refining workflows and project ownership.
• Relaxed and confident managing/supporting/leading a diverse Internal Business Partner and technical marketing team to support their contributions, KPIs and growth.
• Demonstrable marketing operations experience, or project management background running creative campaigns and projects – design and delivery
• Have knowledge and insight into marketing best practices
• Knows their way around a budget spreadsheet and how to most effectively use spend
• Experience running and growing email marketing campaigns using Marketo
• Monitor database growth and audience engagement to identify areas for improvement
• Capture data within our marketing processes and translate them into actionable insights for the head of marketing
• A doer who rolls their sleeves up and can create and deliver
• Clear and concise communicator with the ability to listen effectively and socialise ideas across functions
• Solutions oriented and great teammate with a self-start, positive attitude.
• Operate with a high attention to detail with strong organisational skills.
• Skilled in simplifying sophisticated work streams.
• Experience partnering with external agencies and suppliers

Great to have
These are the non-core experiences or abilities that would help take the role and the team to another level, though not essential for any candidate to have.

• German language – written and spoken to business level
• Expert level Marketo operator
• Expert level Salesforce operator
• Interest in the Leadership Development/L&D/Business Consulting sector
• Knowledge of The 7 Habits of Highly Effective People or FranklinCovey content generally

FranklinCovey employs people for their abilities, values and mindsets. We embrace the uniqueness and diversity of each individual and cultivate a culture of belonging. We strive to be models of the principles and practices we teach. We value each other and treat each person with whom we work as true partners.

We believe your resume only reveals a fraction of who you are. Please reach out to our HR team and have a chat. This is a great way for you to share your story and bring your resume to life.

Reports to:  Head of Sales, UKI

Location: South West, Midlands, South Coast and London (Remote)

Job Summary

The primary role of the client partner is to effectively prospect their targeted list of accounts, skilfully diagnose client needs and match FranklinCovey solutions with key decision-makers, close business and grow sales revenue. The client partner builds mutually beneficial business relationships by helping clients solve problems or achieve greater business results with the purchase of the appropriate FranklinCovey subscription. The client partner becomes a trusted advisor with the execution of results-based quarterly and annual business reviews with their subscribing clients to ensure a successful return on investment and generate expansions and renewals.

Essential Job Functions

• Key initiator of new and strategic business development targeting medium to large-sized accounts
• Profound and demonstrable networking and social media outreach skills to connect with mid to senior-level executives and other key stakeholders to generate interest, pipeline opportunities, and new business
• Highly skilful in diagnosing and assessing client needs at a strategic and business outcome level. Executive presence and credibility in face-to-face meetings, live in-person and live online
• Very technically savvy with sales, platform, and social media technologies
• Closes business consistently within the FranklinCovey guidelines developed for subscription, services and expansion mix and pricing

Job Requirements

This position requires a minimum of 3-5 years of experience in corporate sales, preferably subscription-based models and/or professional services environment selling to Fortune 5,000 companies. A Bachelor’s in business, organisational development, or related field is preferred. A stable work history and a highly successful track record of personal sales performance in medium to large corporate environments are essential.  Requires a proven consultative sales background with demonstrated skills in the areas of lead generation, prospecting, forecasting, and driving quality opportunities to closure. Strong verbal, written communications, and technical skills are essential; must be able to do high-level inquiry and advocate FranklinCovey credentials and solutions in a compelling, polished manner that are 100 per cent from the buyer’s point of view to line leadership and senior corporate executives within target companies.

Send us your CV and a covering letter.

Reports to: Client Engagement Manager
Location: Munich (hybrid – after Initial training) will consider Banbury (hybrid – after Initial training)

The Engagement Partner provides premium customer service as part of the core client team.  Collaborating with others to increase the lifetime value of our client relationships.  The Engagement Partner is the central hub of our client engagements.

Job Summary

In general, the client engagement partner is responsible for creating and maintaining important relationships with our customers. You are an essential connection point between post-sale and retention.  You’ll be working closely with both internal and external stakeholders to create, implement and manage project schedules for our client engagements.  You will also be front line support for customers, responding to enquiries and assisting customers with various queries.

Essential job functions

• To provide premium excellent Customer Service as part of the core client team. Hybrid working with office based in Munich and Banbury
• Create, manage and execute project plans for the onboarding of all new clients and existing client projects
• Operational and logistical support for our Internal Stakeholder and Client partnerships
• Administration and checks for Contractual Agreements
• Support all elements of the client’s journey
• Operational and logistical support for our internal stakeholder and client partnerships
• First level support for clients on our cloud-based All Access Pass Portal (AAP)
• AAP Portal administration

Job requirements

This position requires at least 2-years’ experience in an L&D administration or customer service role. Your communication skills, both written and verbal, will be first class. You’ll also have a head for project planning as you will have multiple projects running parallel.

Office suite, CRM, online comms (Teams/Zoom etc.) are the day-to-day tools that you’ll need to be comfortable using to achieve outcomes.

If you feel that you have the right mix of experience and passion for this role and would like to be considered, please apply with your full CV to:

Reports to:  Head of Client Engagement
Location: UK – remote

Job Summary

The Implementation Strategist’s job is to ensure client success for the All Access Pass, FranklinCovey’s flagship subscription product.   You will be a partner within the Client Team, which includes a Client Partner (key account manager), Client Engagement Coordinator, Delivery Consultant(s), and All Access Care.

Your responsibilities include partnering with the Client Team to:

• Serve as a strategic L&D thought leader for both our corporate clients and apprenticeship partners
• Create tailored client success plans based on their situation and needs
• For our apprenticeship clients, alignment of FranklinCovey content to multiple apprentice standards
• Strategically coach and advise on best practices for clients to launch their journeys and troubleshoot along the way.
• Review progress and make any necessary changes to learning plans in Quarterly Business Reviews
• Plan for future years of partnership and secure renewal and expansion

You will be part of a team dedicated to client success. You will share learnings, help others, uncover best practices, and grow our collective knowledge in service of our clients. You may help with some pre-sale activities as well as finding clients who will become case studies.

Key Measures

• Client retention, expansion, and add-on services
• Successful partnership with the Client Team on your accounts

Job Requirements

• Learning / Organisation Development background required; FranklinCovey content knowledge helpful, but not essential
• Experience of working within apprenticeship standards and curriculum design is highly desirable
• Very strong verbal and writing communication skills and EQ
• Highly organised with strong project management skills
• Experience with account management, sales, business development, and/or customer success for a complex sale
• Achiever with Heart
• Proficient with technology (e.g. Salesforce, Zoom, PowerPoint, Excel, modern web apps)
• Able to travel as needed